https://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/A group for Tessitura members in New England (Maine, Massachusetts, New Hampshire & Vermont)en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/c/e/1593Mon, 06 May 2024 19:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:13f5288e-f785-4459-8028-6fa4f5310822Sean MeyersJoin the New England Tessitura Community for an in-person meetup at the Loeb Drama Center at A.R.T. in Cambridge, MA! The meetup will focus on the upcoming TLCC Washington, D.C., and we'll be joined by Tessitura team members Vice President of Learning and Community Kristen Olson , and Learning Engineer Beth Gilliland , who will share insights and advice about how to get the most out of your TLCC experience. Come learn about: What to expect at TLCC this year How to get the most out of a major conference Making your conference learning plan. Tips for first-time attendees How to convince your manager/stakeholders to attend ...and more! Not attending TLCC this year? Come along anyway! There will be time for networking and brainstorming topics for future NETC meetups. Interested in joining the New England Tessitura Community planning team? Leave a comment on this event or reach out to Sean Meyers ( sm@celebrityseries.org ).CambridgetlccTessitura Community GroupsNew England Tessitura CommunityMAhttps://www.leancoffeetable.com/TaskBoard/View/0f8e44b4-e4ad-4ed1-badb-f5d0f12b40b5?guest=trueWed, 28 Feb 2024 21:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:829821d4-78f1-4943-8282-8516b163fb3bCourtney BurkeHi New England Tessitura Community! Please join us for a VIRTUAL winter NETC meet-up to get together and discuss topics of YOUR choice! We are going to hold this meet-up in LEAN COFFEE format! If you haven't participated in a lean coffee discussion, it is a conversation based on topics YOU want to discuss! Before the meeting, please jump in and add topics that you would like to discuss, and upvote the ones you want to hear about! If you are an expert in any of the topics on the board, please come prepared to participate and share stories about your experiences! Join our lean coffee discussion and add your topics: https://www.leancoffeetable.com/TaskBoard/View/0f8e44b4-e4ad-4ed1-badb-f5d0f12b40b5?guest=true By registering for this event, you are entered to win a Tessitura branded YETI with a Starbucks gift card! We will randomly draw a winner during the meeting! We will hold the conversation from 4-5pm, and then will hold space in our zoom room for social discussion and sharing any performances or exhibits that are coming up at your organization that you want to tell the community about! Zoom link: https://us02web.zoom.us/j/87675036446 We hope to see you (online) on Leap Year Eve! (February 28, 4pm) All the best, Courtney, Michael, Conrad, David, Sean (NETC Planning Committee) -- Courtney Burke, Celebrity Series of Boston & Michael Winn, American Repertory Theater (Tessitura Community Chairs) Conrad Mossl, ICA, Sean Meyers, CSOB, David Winn, BSO (Planning Team)BostonTessitura Community GroupsNew England Tessitura Communityhttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/34678/netc-meeting---thank-you-for-joining-us-thank-you-bloFri, 08 Dec 2023 19:31:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:358f7446-a48c-4caf-a081-1999fe3ede83Courtney BurkeHi Everyone, Thank you so much to everyone who came out to the New England Tessitura Community Meeting this week! A HUGE THANK YOU to Boston Lyric Opera and Sean for hosing the event! Thank you to our panelists for sharing their v16 experiences! Pics from the meeting are available here . And here are some high level notes! (thank you Conrad for note taking!) Our next meeting will be virtual in the wintertime. We hope to see you at the next event! All the best, Courtney Notes (digest) : Attendance: 33 members 4 organizations have moved to V16, 3 of them are on this panel Celebrity Series Global Arts Live Historic New England All represented groups are on RAMP and have moved to V16 recently (in the past year) All were able to transition with at least some customizations moving over The most helpful features in V16 The interactions cube Membership details page in TNew (now including benefit tracking) TNew order templates Reusable reporting templates Many more filters on the Constituent record Much more intuitive Biggest items holding V16 back Frequent bugs that need to be worked on individually with the Tessitura V16 team This has moved the migration from 1-2 months to 4+ months Issues exist across the range of V16 functionalities but are diligently worked through by Tessitura Issues also exist with Tessitura Merchant services but have gotten drastically better in the past 1-2 months Advice from those who moved from V15 to V16 Many of the overlays and screens look different (Constituent record in particular) Get your user base excited! Help to keep the conversation flowing and feedback coming in Track all necessary tasks to test in Prod/Dev/Test environments Test, test, test! If you know a particular feature/bug exists in V16, delay your migration until it's resolved Tessitura is not omnipotent, they are also running into these bugs for the first time This may be an opportunity to change your processes based on the new tools available or because the old process is no longer viable Use the tools and resources Tessitura makes available to make the process smootherhttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/c/e/1450Tue, 05 Dec 2023 20:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c1bcb629-f29f-48f6-9f84-a539c80dfdf2Michael WinnYou are invited to join the next New England Tessitura Community event in-person at Boston Lyric Opera on Tuesday, December 5 from 3-6PM! We’re looking forward to hearing from our regional colleagues who have already upgraded to version 16 as they share their stories of success, challenges, and tips for you and your organization as you prepare to upgrade. When: Tuesday, December 5 from 3-6PM Where: Boston Lyric Opera Midway Artist Studios 15 Channel Center St. #106 Boston, MA 02210 An agenda for this meeting is forthcoming. We hope to have you join us! Sincerely, New England Tessitura Community Planning Team Courtney Burke - Celebrity Series of Boston Sean Meyers - Boston Lyric Opera Conrad Mossl - Institute of Contemporary Art / Boston David Winn - Boston Symphony Orchestra Michael Winn - American Repertory TheaterNew England Tessitura Communityhttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/34476/looking-for-speakers-for-dec-5-netc-meetingMon, 13 Nov 2023 22:04:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f64b4d5d-6cbf-4b5f-ab9a-d95609efe311Courtney BurkeHi New England Tessitura Community! Has your organization upgraded to v16? We are looking for speakers to share their experiences for other organizations to learn from at our upcoming New England Tessitura Community meeting in Boston at the Boston Lyric Opera offices on Tuesday, December 5th at 3pm. If you would be willing to share your experience, what went well, any things you have been able to leverage in the new platform, and what your organization learned, we would be so grateful! Please shoot me a note at cburke@celebrityseries.org . Thanks again! All the best, Courtneyhttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/33484/southern-vermont-arts-center-in-manchester-vt-is-hiringThu, 20 Jul 2023 18:02:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:05d47ac5-7925-4148-b748-15bdabc1d7d7Connie BlatchfordSouthern Vermont Arts Center (SVAC) is seeking a highly organized and technologically savvy candidate to fill the position of Development and Administrative Coordinator . The ideal candidate is self-motivated, professional, and capable of managing the workload related to the SVAC’s fundraising efforts and associated administrative tasks. Development and Administrative Coordinator includes both inward- and outward-facing responsibilities, requiring interaction with a wide array of stakeholders. The Development and Administrative Coordinator will primarily manage SVAC’s database and act as liaison between SVAC administration and database consultants. They will also advance the development efforts of SVAC through data analysis and reporting; outreach design; gift processing and acknowledgements; and maintaining accurate records. They will provide administrative support to the Executive Director, Deputy Director, and SVAC trustees and committees. They will also support general office and technology management. For the full job description, salary and application details please visit www.svac.org/.../.Developmentadministrative coordinatorvermontarts organizationhiringhttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/32721/v16-upgrade-chat---donor-level-membershipsThu, 13 Apr 2023 16:17:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d7ae0903-f6ab-4edb-969f-47e9d2625e39Genevieve BurgettHi! We just recently did our upgrade to v16 (woo!), but we have ran into a slight challenge with the way that we process donor society memberships because they are separate from our general membership campaign, but included in our unrestricted annual fund campaign. V16 does not want us to have both membership connected and non-membership connected contributions in the same campaign. Has anyone else run into this? We'd love to chat about what you did as a workaround. Thanks! Genevieve and Stephaniehttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/32222/6-months-into-tessitura-need-help-making-it-run-better/84684Wed, 15 Mar 2023 19:31:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:5bcc123e-37b0-4f90-9c8a-f302d764b337Chelsea MartiHi. I don't need a ticket. I cross-posted this in the CT Tessitura forum and got the answers I needed. Thanks.https://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/32222/6-months-into-tessitura-need-help-making-it-run-better/84679Wed, 15 Mar 2023 19:14:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2b2b6c66-27ce-4ab4-bd25-10c8062c9028Yessenia ZaragozaHello Chelsea! This is Yessenia with Tessitura Network Support. We’re happy to assist you with these concerns. I’ve created a Support ticket where we’ll work with you to find a resolution. We’ll also relay our findings from that ticket in this forum post, but if you have any other questions or concerns in the meanwhile please let us know.https://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/32353/tlcc-2023-call-for-proposalsWed, 01 Mar 2023 22:11:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:568da74e-46bb-45f0-a41c-16b172f17a3aCourtney BurkeHi everyone! I just wanted to take a moment to make sure everyone saw that Tessitura is now accepting proposals for speakers sessions at the Tessitura Learning and Community Conference for 2023 in Orlando! https://www.tessituranetwork.com/community-and-events/tlcc/Call-for-Speakers As someone who presented last year, I can attest that it is a really rewarding experience! Even if you havent presented before, I would encourage you to apply if you have an idea! The Tessitura Learning and Community teams do a great job supporting presenters with resources. Looking forward to hearing about some of your proposals! All the best, Courtneytlcchttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/32222/6-months-into-tessitura-need-help-making-it-run-betterWed, 15 Feb 2023 15:48:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2db26e00-3948-4e03-8f97-a64cbb893d92Chelsea MartiAlso posted in the CT specific group: Hi everyone! We here at the New Britain Museum of American Art will have had Tessitura for 1 year on July 1 of this year (so currently a little over 6 months in). We are trying to make the system work better for us in our next fiscal year, and have come across quite a few challenges. I would love to know if other museums using Tessitura in our area have come across the same problems. Any and all advice would be great. Problem 1: Logging Volunteer Hours in Tessitura under each person's constituent Problem 2: "Free With General Admission" Programs: what is the best way to track body count attendance vs overall participation? For example if 1 patron purchases GA tickets, but then also participates in a Drop-In Tour and Concert. Those 2 seem to be our biggest issues right now, but we want to make sure it gets done right. If anyone can give insight of how they do these at their museum, that would be great! Thanks.Ticketingvolunteerhttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/c/e/1122Thu, 19 Jan 2023 21:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c4bac323-a316-4f7d-9caf-8fc437ad78b0Blair LaurieThis conversation will focus on ecosystem integration stacks. We are excited to have Colleen O'Hara, VP of Strategic Accounts at Tessitura, kick off the conversation about the strategy behind how Tessitura chooses ecosystem partners, and then we will hear from a few member organizations on their "tech stacks" and the challenges and benefits they've faced with each integration. Sincerely, New England Tessitura Community Planning Team Courtney Burke - Celebrity Series of Boston Blair Laurie - American Repertory Theater Sean Meyers - Boston Lyric Opera Conrad Mossl - ICA Boston David Winn - Boston Symphony Orchestrahttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/31716/google-analytics-4/82979Fri, 02 Dec 2022 16:36:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:34660794-166d-4332-a691-620dee58a4eaCourtney BurkeYes! We are tracking Tnew product data in our new implementation with CI!https://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/31716/google-analytics-4/82966Thu, 01 Dec 2022 22:37:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:baee5c31-0a9b-41e2-aed9-7e49200207adCara JohnstonCourtney, That is great to hear! Did Capacity Interactive create a custom solution for TNEW data layers to work with event tracking and ecommerce for you? Or do you not use TNEW? We have been waiting for Tessitura to create a solution but haven't seen one yet, and their recommendation is to customize, so wondering if Capacity Interactive has this capability? Thanks!https://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/31716/google-analytics-4/82964Thu, 01 Dec 2022 22:09:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d60e616b-545d-4939-91c6-753067d30515Karen HerlitzHello Courtney, Thank you for getting back to me so quickly! I would definitely be interested in discussing further. I am considering Adage Technologies, but wanted to look at some other options. Are you available to chat on Monday sometime? If you'd like, we can connect via email directly to further the discussion--kherlitz@rockportmusic.org. Thanks! Karenhttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/31716/google-analytics-4/82963Thu, 01 Dec 2022 21:54:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:44f26339-bfc1-405b-9a00-e47787b99dd4Courtney BurkeHi Karen! Celebrity Series used Capacity Interactive to manage this transition for us! They seamlessly got data pulling into GA 4 for us, implemented some customizations, and created Data Studio (Looker Studio) reports that automatically send to us weekly for us to manage our KPIs. I would highly recommend them for this service! We worked with Ali as our consultant. Let me know if you want to connect and talk about it more! All the best, Courtney Burkehttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/31716/google-analytics-4Thu, 01 Dec 2022 19:48:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4dd74fcd-c102-47f6-8dbf-f58519c89501Karen HerlitzHello! This is not a direct Tessitura question, but wanted to check. I was just wondering how others are managing the conversion to Google Analytics 4. If you have recommendations for training groups or third party companies to assist with the conversion, I would welcome recommendations. Thanks, KarenGoogle Analyticshttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/31623/presenters-wanted-january-virtual-new-england-tessitura-community-meeting/82758Thu, 17 Nov 2022 19:11:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:8e86a517-9ae1-416a-a264-f9d51339e138Courtney BurkeI apologize, the date for this is supposed to say January 19th!https://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/31623/presenters-wanted-january-virtual-new-england-tessitura-community-meetingThu, 17 Nov 2022 19:06:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:23dfc5b8-1e49-4420-9808-db3ce3c3f8d8Courtney BurkeHi New England Tessitura Community Members! The NETC Planning committee is looking for a few volunteers to present at our virtual NETC Meeting in January! On January 19th at 4pm, we are planning on holding a zoom gathering on the topic of Tessitura Integrations. We are hoping to have a few community members share out a "map" of your organization's tech stacks, so that other members can see how all of the pieces of the tessitura ecosystem work at your organization. For example, we would love to hear who your organization uses as an email marketing platform, do you append data from a wealth screening engine, are you selling digital performances using a video streaming partner, did you build a custom website with a web design partner, or other ways you "plug in" to the database. Has your organization migrated to Tessitura Merchant Services? We would love an example of a New England organization who has added merchant services to their tech stack to present! We are looking forward to hearing about the different projects your teams are working on to leverage Tessitura's deep connections to ecosystem partners! Note that no technical experience is necessary to present at this event! You do not need to have all the answers, we are looking for presenters with a willingness to share what their organization is working towards, and ask questions and learn with the community along the way. If you are interested in sharing a 3-5 minute quick presentation from your organization, please email me at cburke@celebrityseries.org and I will connect you with the planning committee. Looking forward to our virtual January meeting! All the best, Courtney Burke and the New England Tessitura Community Planning Committee Blair Laurie (ART), Sean Myers (BLO), Conrad Mossl (ICA), David Winn (BSO)Career Developmentnew englandBest Practiceshttps://communitytest.tessitura.com/local_tessitura_user_groups/boston_area_tessitura_users/f/boston_area_tessitura_users-forum/31511/i-m-hiring-marketing-associate-at-hartford-stageSun, 06 Nov 2022 22:05:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:385d0906-05e4-4d52-8b0e-3ffc007fa0e2Andrea CuevasHi, everyone! I'm looking for a Marketing Associate to collaborate with me on great ideas and activate exciting strategies for Hartford Stage. The role is full-time, based in Hartford, offers benefits, salary range of $45-50K. More details can be found at https://www.hartfordstage.org/jobs/#marketing . Please share with anyone you know that might be looking for a new job or career shift! Any past interns at your organization, or someone you know who's been curious to learn more about the marketing side of things, or someone who's been doing marketing for a while and is excited about the prospect of working in a new city or with a new team — all are welcome! Thank you, AndreaHartfordmarketingjobsCareer DevelopmentJobnew englandhiringconnecticut