Austin Tessitura Users

Diana Lynn Gembinski

Diana Lynn Gembinski — Tue, 24 Jan 2023 16:55:07 GMT

The Long Center is hiring a Box Office Manager to support our team with pre-show preparations, processing ticket sale orders, supervising part-time ticketing staff, and completing post show paperwork. This full-time role will help direct customer and guest service interactions, resolve seating issues, and assist in handling patron questions.

Minimum Qualifications:

5+ years of customer service and supervisory experience required, preferably in a box office setting.
3+ years of experience using Tessitura strongly preferred.
Experience working in Microsoft suite.
Associates Degree preferred.

Apply online at: Indeed.com

Comp ticket offer for Malpaso Dance Company (January 18) at the Long Center

Diana Lynn Gembinski — Sat, 07 Jan 2023 22:10:43 GMT

Happy New Year everyone! Here is a complimentary ticket offer from the Long Center:

WHO: Malpaso Dance Company

https://thelongcenter.org/events/malpaso/

WHAT: Complimentary tickets – up to 4 per person

WHERE: Dell Hall at the Long Center located at 701 W. Riverside Drive, Austin, TX 78704

WHEN: Wednesday, January 18, 2023, at 8pm

HOW: https://my.thelongcenter.org/3276/3277?promo=ATXTUGMALPASO

INSTRUCTIONS: To reserve your complimentary tickets, click on the special link above or visit my.thelongcenter.org and enter the promo code ATXTUGMALPASO at the top right. To receive your free tickets, simply select your seats at the Comp-Special price type and add them to your cart. Only available in the Orchestra and Parterre seating sections. Enjoy the show!

NOTE: If you’re only claiming your complimentary tickets, you will not need to enter in any credit card info online.

Training New Staff Outline

Greg Garcia — Wed, 09 Feb 2022 14:49:49 GMT

Here's a helpful outline of things to consider when training new staff members onto Tessitura, put together for us by Christy Carlson on the Tessitura Network Staff.

Comp tickets for Long Center's lookOUT concert on Friday, Nov. 12 at 6:30pm on the H-E-B Terrace

Diana Lynn Gembinski — Mon, 08 Nov 2021 22:59:22 GMT

Hello, everyone!

Need plans for Friday night? We're inviting you to our lookOUT concert this Friday!

WHO: Long Center's lookOUT

WHAT: concert featuring Flor de Toloache and Las Cafeteras with The Los Sundowns

WHEN: Friday, November 12, 2021 at 6:30pm / doors at 5:30pm

WHERE: outside on the H-E-B Terrace at the Long Center, 701 W. Riverside Drive, Austin, TX 78704

HOW: You can get up to 8 complimentary tickets online with this link: https://my.thelongcenter.org/75/2963?promo=ATXTUG

COVID: For Long Center socially distanced OUTDOOR events on our H-E-B Terrace, a negative COVID-19 test result is not required. However, masks must be worn at all times except while actively eating or drinking.

Long Center's COVID-19 HEALTH & WELLNESS PROTOCOLS and COVID-19 ACKNOWLEDGEMENT & LIABILITY WAIVER

We hope to see you there!

Diana

Job opening at Ballet Austin - Audience Services Manager

Diana Lynn Gembinski — Mon, 11 Nov 2019 21:28:11 GMT

Ballet Austin is seeking an Audience Services Manager to begin working in the box office ASAP. Come join us in time for THE NUTCRACKER!

POSITION: Audience Services Manager

REPORTS TO: Senior Manager of Audience Sales & Services

DEPARTMENT: Audience Engagement, Sales & Services

SALARY/ BENEFITS: Salary commensurate with experience / Yes

EXEMPT/NON-EXEMPT: Full-time, Non-Exempt

POSITION SUMMARY:

The audience services manager serves Ballet Austin audience members as lead salesperson for the organization’s box office by providing information about Ballet Austin products and services, initiating/completing sales transactions and resolving customer service issues. This position, in following established department protocols, will exercise individual judgment to ensure the best-possible customer experience. This position designs and distributes customer communications related to all Ballet Austin and Ballet Austin Academy productions (pre-show and post-show communications/surveys) as well as makes updates to the Ballet Austin website related to upcoming productions. The audience services manager is highly knowledgeable about all Ballet Austin products and services and works to convert all customers—both current and potential—into loyal Ballet Austin ticket buyers, subscribers, donors and students/clients. The audience services manager is a member of the box office team at all Ballet Austin performances at the Long Center and in AustinVentures StudioTheater.

KEY RESPONSIBILITIES

Key job responsibilities include but are not limited to:

Train and manage part-time box office staff and volunteers at all shows and assist with scheduling;
Answer the box office phone lines and assist walk-up customers
Sell and exchange tickets by phone, email, and in person using the Tessitura sales and CRM system at the Ballet Austin box office as well as at the Long Center box office;
Assist with answering customer email questions and requests through ZenDesk;
Manage and resolve customer service issues;
Create and implement box office policies and procedures as well as post-sale ticket buyer communications strategies;
Train part-time sales/services team members on use of Tessitura sales/CRM system, TNEW web portal and associated software programs;
Design, distribute and measure performance of post-transactional customer communications, including performance programs and post-performance surveys;
Manage updates to the Ballet Austin website related to upcoming productions, the artistic team and its creative collaborators, and audience experience/guest services information; and
Provide support to the Audience Sales & Services staff.

QUALIFICATIONS

1-2 years of experience with Tessitura and its online customer interface (TNEW) and/or a recognized box office ticketing/CRM platform is preferred (additional training can be provided);
Ability to master software related to ticketing/CRM platform, including email and survey software, and website content-management systems;
Experience in a ticketing box office environment strongly preferred, but not required;
Exceptional customer service, problem-resolution, communication and listening skills with a strong desire to meet customers’ highest expectations;
Excellent written and verbal communication skills with the ability to successfully interact with individuals at all levels of the organization;
Excellent organizational skills with the ability to work in a collaborative and fast-paced environment;
Ability to operate a personal computer and other standard office equipment;
Working knowledge of Microsoft Office products; and
Spanish-language proficiency is a plus.

TO APPLY

Please email cover letter, resume, to HR@balletaustin.org

BACKGROUND SEARCH REQUIRED

Ballet Austin is committed to enhancing the diversity of our student body, faculty, and staff. Hiring and other employment-related decisions are made on the basis of an individual's qualifications, past experience, overall performance and other employment-related criteria. It is the policy of Ballet Austin to provide equal opportunities for employment and advancement for all individuals, regardless of age, gender, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.

Screens to Tables reference v12.5

Sydney Peloquin — Wed, 30 Oct 2019 15:47:40 GMT

Hiya!

Here's the document that we talked about in the TUG User group today. It is a reference for the screens you'll navigate in Tessitura to their table structure on the back end. This coupled with the Widget Data Dictionary should help you pinpoint what data you are pulling into your dashboards.

AUSTUG 12.5.16 holiday happy hour

Meredith Woolard (she/her) — Wed, 07 Dec 2016 14:33:35 GMT

AUSTUG 9.27.16 meeting

Meredith Woolard (she/her) — Mon, 03 Oct 2016 15:33:57 GMT

Photo from the Austin Tessitura User Group meeting - September 2016.

ATA Contribution Import Sample Format File

Adam Hilton — Tue, 27 Sep 2016 21:49:36 GMT

Format file for the custom contribution import for Gala Silent Auction Item donations, created Jan 2016 by the Austin Theatre Alliance.

AUSTUG at TLCC2016

Meredith Woolard (she/her) — Fri, 26 Aug 2016 14:09:27 GMT

AUSTUG at TLCC2016 TUG Lunch

Conditional Mail Merge for Acknowledgement Letters

Brooke Holmes — Wed, 16 Dec 2015 20:38:43 GMT

All,

Here is the power point presentation we found that helped us simplify our acknowledgement letter process. It has some great tips for formatting and conditional mail merges.

Thanks!

Brooke