https://communitytest.tessitura.com/local_tessitura_user_groups/aunz/Tessitura members in Australia and New Zealand gather here for AU/NZ specific topics and gatherings.en-USTelligent Community 12 Non-Productionhttps://community.tessitura.com/topical_groups/analytics-coffeeWed, 17 Apr 2024 04:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4effc8f3-9580-4882-97e6-e8c08f551bc1Heath WilderYes! We are getting the analytic Coffee! band back together in the Aotearoa(NZ)/Australia friendly time of ... Wednesday Apr 17th, 2022 2:00 PM Australian Eastern Standard Time . We look forward to seeing you all there. No matter where you dial in from on this planet, you are welcome. MEETING AGENDA Do you have ideas that you want to get down early? Add it to the Lean Coffee board HERE e.g. We've been working on a quick and easy intro to Multi-Pass Aggregation that we are happy to walk through. ABOUT If you're new to analytic Coffee , we are a virtual community centred around data analysis, storytelling, and data governance within the Tessitura Community. Whether you're just starting to ask questions related to data or you've been managing a database for years, your questions, solutions, and musings are always welcome here. You're welcome to join however is most comfortable for you - camera on, voice only, or even via the chat if need be! If you are having trouble connecting to our meetings or have questions about the format (or anything else), please reach out to us! You can find notes from our past discussion in the analytic Coffee! file archive. Location Date Time Time Zone New Zealand Standard Time Wed, 17 Apr 2022 4:00 PM NZST Australian Eastern Time Wed, 17 Apr 2022 2:00 PM AEST Australian Central Time Wed, 17 Apr 2022 1:30 PM ACST Australian Western Time Wed, 17 Apr 2022 12:00 AM AWST Pacific Time, PT Thu, 16 Nov 2022 9:00 PM PDT Eastern Time, ET Wed, 17 Apr 2022 12:00 AM EDT Corresponding UTC Wed, 17 Apr 2022 4:00 AM UTC ____________________________________________________________ Microsoft Teams Need help? Join the meeting ____________________________________________________________ All the best, Heathanalyticsanalytic coffeehttps://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/35480/dba-crm-monthly-meet-up-tue-26-mar-4pm-aedtMon, 25 Mar 2024 05:43:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:49d64ce4-ddae-4c64-aa2d-e0f225f0af41Heath WilderHi All, Monthly Tessitura CRM & DBAs (accidental & intentional) meetup - Tue 26 Mar 4pm AEDT. It's a chance to get together for show and tell, chat and occasionally a shoulder to cry on. If you are starting out or long suffering/ serving Database Administrator, Tessitura Application Manager or Customer Relationship Wrangler (or all three) pop on in. Feel free to invite a colleague. The meet up link is teams.microsoft.com/.../0 We are meeting up once a month at 4pm on a Tuesday afternoon for a chat (with the possibility of a drink at the bar after if you are in the Sydney/Walsh Bay neighbourhood). Things like do you have a desire to get started writing SSRS reports ... or working on one that does something exceptional? maybe want to start learning SQL ... or steal that script for rolling back an accidentally batch printed season of tickets. get a heads up on Tess Merchant Services or v16 onboarding! Really interested to hear how you have been doing with v16 pre or post migration (we are migrating now) or any kinds of wins and dilemma's you have prancing around. As always if you are down Walsh Bay way pop in ... otherwise we'll be online. Heath Heath Wilder (they/them) | Director of Customer Experience Sydney Theatre Company Gadigal Land Wharf 4/5, 15 Hickson Road Walsh Bay, Sydney NSW 2000 | PO Box 777, Millers Point NSW 2000 P: 02 9250 1700 | E: hwilder@sydneytheatre.com.au sydneytheatre.com.auvirtual communityCRMDBAdatabasehttps://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/35382/town-hall-burnout-in-the-workplace-fri-22-march-1pm-aedtFri, 15 Mar 2024 06:12:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:55be7732-2fda-4b84-b8a3-85dbc729d7e2Heath WilderTown hall: Burnout in the workplace Join us for a virtual town hall to talk informally about the challenges of burnout in the workplace. Share strategies for supporting yourself and your team. These events are presented by the Neurodiversity & Mental Wellness Tessitura Community. All are welcome. Friday, 22 March, 1:00pm AEDT Register now » Burnout seems to be an ever-present feature in our work lives these days. From constant deadlines and short turnarounds to persistent staffing shortages, to managing audience and stakeholders' expectations during a crisis, there are a lot of reasons for overload to build up. In a recent post on the DEAI forum , Shenette Swann (Marbles Kids Museum) asked, “In what ways do your organisation's practice the prevention of burnout and provide a greater sense of value for all teammates?” That forum thread alone collected a wide range of strategies that organisations have gathered to mitigate the risk of burnout and support the recovery of their teams when pressures arise. To keep this conversation going, we will be running two Town Hall style sessions to talk informally about what challenges you have faced with burnout in the workplace, and to listen and share what strategies and options people have taken to support themselves and their teams. Wed 20 March 11:00am EDT Fri 22 March 1pm AEDT The virtual meeting will take place through Teams (link below). Closed captioning will be available. You're welcome to join however it is most comfortable for you - camera on, voice only, or text chat. We’ll be meeting using the Lean Coffee format, which allows attendees to create the meeting agenda by posting discussion questions related to the topic of burnout. Our lean coffee board can be found here if you’d like to suggest topics or questions beforehand, otherwise just come along. If you have questions or queries, please reach out! REGISTER Fri 22 March 1pm AEDT See you there!! Shelly & Heathmental healthCommunity Conversationhttps://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/35204/dba-crm-monthly-meet-up-tue-27-feb-4pm-aedtMon, 26 Feb 2024 06:52:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:300edc28-4874-418d-bdbf-16edd7fe355bHeath WilderHi All, Monthly Tessitura CRM & DBAs (accidental & intentional) meetup - Tue 27 Feb 4pm AEDT. It's a chance to get together for show and tell, chat and occasionally a shoulder to cry on. If you are starting out or long suffering/ serving Database Administrator, Tessitura Application Manager or Customer Relationship Wrangler (or all three) pop on in. Feel free to invite a colleague. When I went from Ticketing Systems to CRM manager, pretending to write SQL and SSRS reports powered by anxiety alone, & it was support of the network and folks around me that got me through. The amount of code I've been gifted and great ideas I've borrowed is immeasurable. The meet up link is teams.microsoft.com/.../0 We are meeting up once a month at 4pm on a Tuesday afternoon for a chat (with the possibility of a drink at the bar after if you are in the Sydney/Walsh Bay neighbourhood). Things like do you have a desire to get started writing SSRS reports ... or working on one that does something exceptional? maybe want to start learning SQL ... or steal that script for rolling back an accidentally batch printed season of tickets. get a heads up on Tess Merchant Services or v16 onboarding! Really interested to hear how you have been doing and what you might have got from TLCC Melbourne if you went. As always if you are down Walsh Bay way pop in ... otherwise we'll be online. Heath Heath Wilder (they/them) | Director of Customer Experience Sydney Theatre Company Gadigal Land Wharf 4/5, 15 Hickson Road Walsh Bay, Sydney NSW 2000 | PO Box 777, Millers Point NSW 2000 P: 02 9250 1700 | E: hwilder@sydneytheatre.com.au sydneytheatre.com.auvirtual communitydatabasehttps://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/34988/2-tessitura-related-roles-at-anamMon, 29 Jan 2024 06:10:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4ace363a-9dde-4926-b6c6-08e325c8b0e5Evan LawsonHi all, I've added the details to the Jobs Board, but I wanted to let you know that we are looking for two Tessitura focused roles at ANAM - Marketing Coordinator and CRM & Ticketing Coordinator. For all the details head to https://anam.com.au/about/positions-vacant , or shoot me any questions! Thanks, Evanjobsjob listinghttps://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/34568/dba-crm-monthly-meet-up-tue-28-nov-4pm-aest/89749Tue, 28 Nov 2023 03:50:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c4d66148-a388-40e7-be45-68cd519e58e8Kieran DennisAhoy! Is anyone attending in person?https://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/34568/dba-crm-monthly-meet-up-tue-28-nov-4pm-aestSat, 25 Nov 2023 06:57:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f7434d0d-39f4-4ffd-ba0a-e8f1548d7434Heath WilderHi All, Monthly Tessitura CRM & DBAs (accidental & intentional) meetup - Tues 28th NOV at 4pm AEST. It's a chance to get together for show and tell, chat and occasionally a shoulder to cry on. If you are starting out or long suffering/ serving Database Administrator, Tessitura Application Manager or Customer Relationship Wrangler (or all three) pop on in. Feel free to invite a colleague. When I went from Ticketing Systems to CRM manager, pretending to write SQL and SSRS reports powered by anxiety alone, & it was support of the network and folks around me that got me through. The amount of code I've been gifted and great ideas I've borrowed is immeasurable. The meet up link is meet.google.com/pdb-gypc-oma We are meeting up once a month at 4pm on a Tuesday afternoon for a chat (with the possibility of a drink at the bar after if you are in the Sydney/Walsh Bay neighbourhood). Things like do you have a desire to get started writing SSRS reports ... or working on one that does something exceptional? maybe want to start learning SQL ... or steal that script for rolling back an accidentally batch printed season of tickets. get a heads up on Tess Merchant Services or v16 onboarding! Really interested to hear how you have been doing and what you might have got from TLCC Melbourne if you went. As always if you are down Walsh Bay way pop in ... otherwise we'll be online. HeathCRMDBAdatabasehttps://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/34136/importing-ticket-sales-from-third-parties/89211Sun, 29 Oct 2023 09:42:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2a4e66bc-cc23-4095-b272-88f0688e697dNichole O'DuffyHi, we do piles of imports so I feel this annoyance! what we’ve done is developed a “translation “ spreadsheet that takes the native format of the report and puts it into the Tessitura import format using lots of references and formulas. As part of this, we pull a list of all active records every so often and have it as a reference tab to run a lookup against. When it finds a match it adds the ID to that column in the translated tab. overall the whole spreadsheet has really reduced the amount of time it takes to prepare a file. it’s a treasure. hope that helps? cheers, Nhttps://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/34275/dba-crm-monthly-meet-up-tue-24-oct-4pm/89141Wed, 25 Oct 2023 05:49:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:358019c2-cf2d-428a-a07b-1aab741b9211Alison LambertMany thanks!https://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/34275/dba-crm-monthly-meet-up-tue-24-oct-4pm/89140Wed, 25 Oct 2023 05:12:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a23ec9ef-a438-458b-ab20-2cab7b3bc26eHeath WilderI'll schedule a bunch of them in advance as I have to schedule a block of weekly Meditations for ND&MWhttps://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/34275/dba-crm-monthly-meet-up-tue-24-oct-4pm/89139Wed, 25 Oct 2023 00:17:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:5c043a61-8ab0-45fb-b5dd-f7f9a77297feAlison LambertHi Heath, For some reason the notification email about these always arrives in my inbox after the meetup has happened :( Do you have a list of upcoming dates, so I can just pop it in my calendar? Is it usually the 4th Tues of the month? Thanks! Alisonhttps://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/34275/dba-crm-monthly-meet-up-tue-24-oct-4pmMon, 23 Oct 2023 04:51:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:156339ff-e7a4-4b75-8337-04c8b5c60badHeath WilderHi All, Monthly Tessitura CRM & DBAs (accidental & intentional) meetup - tomorrow Tues 24th OCT at 4pm AEST. Its a chance to get together for show and tell, chat and occasionally a shoulder to cry on. If you are starting out or long suffering/ serving Database Administrator, Tessitura Application Manager or Customer Relationship Wrangler (or all three) pop on in. Feel free to invite a colleague. When I went from Ticketing Systems to CRM manager, pretending to write SQL and SSRS reports powered by anxiety alone, & it was support of the network and folks around me that got me through. The amount of code I've stolen and great ideas I've borrowed is immeasurable. We started with our new community at the Walsh Bay Arts Precinct (and adjacent) but we are of course available virtually. The meet up link is meet.google.com/pdb-gypc-oma We are meeting up once a month at 4pm on a Tuesday afternoon for a chat (with the possibility of a drink at the bar after if you are in the neighbourhood). Things like have a desire to get started writing SSRS reports ... or working on one that does something exceptional? maybe want to start learning SQL ... or steal that script for rolling back an accidentally batch printed season of tickets. get a heads up on Tess Merchant Services or v16 onboarding! Really interested to hear how you have been doing and if you are planning on anything for TLCC Melbourne. As always if you are down Walsh Bay way pop in ... otherwise we'll be online. Heathvirtual communitydatabasehttps://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/34136/importing-ticket-sales-from-third-parties/89087Sun, 22 Oct 2023 23:15:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c58847ff-46ad-4b17-beb5-630026441a64Anastasia RyanHi Soumya, I do a lot of third party imports and I'm not aware of any easy solution to this! We have gotten Tessi support to adjust our potential duplicate criteria to match on name and email so you could open a support ticket and ask for some adjustments there, but as you might have noticed you can't actually import orders onto those accounts once they are found it just tells you about them. Because we have so many orders to import we end up just creating the duplicates, but I am hoping this year to create a checking process post import for immediately identifying duplicate records and scheduling merges. I'll keep an eye on this in case anyone has come up with creative solutions as its definitely a problem for us! Anastasiahttps://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/34136/importing-ticket-sales-from-third-parties/89069Fri, 20 Oct 2023 15:58:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:fb3bf029-fcc5-4e3d-99ff-ad12887d6aa5Gill Tasker (she/her)Hi Soumya thanks for posting! You might find it useful to cross-post to the Ticketing and Admissions Community ? Hopefully you'll receive some answers over there. - Gill Tasker, Community Managerhttps://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/34136/importing-ticket-sales-from-third-partiesThu, 05 Oct 2023 20:39:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:9a61f47b-03c3-4469-aa87-eb04af807c82Soumya VenooHi All I just wanted to know what are the ways to avoid creating duplicate constituents when we do a order import. Manually finding duplicates is a time-consuming process. I tried running the import utility and shows potential duplicates however, it still misses a lot of duplicate constituents. Can we create a criteria to match the ones having same name and email address? Any thoughts or ideas? ThanksTicketingdatabasehttps://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/33790/uploading-data-with-non-roman-characters/88748Thu, 05 Oct 2023 03:09:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c06288c7-6b02-43e4-8ac2-21c6a44d40afAnna CameronThank you Heath!!https://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/33790/uploading-data-with-non-roman-characters/88747Thu, 05 Oct 2023 03:08:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c743d949-4b00-4c85-aec6-51e387893f14Anna CameronThank you David, appreciate the advice - we'll revisit the accented characters. I've added it to the Tessitura requests!https://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/34018/dbas-crm-monthly-meetup-26-sept-4pm-aestMon, 25 Sep 2023 04:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0112d4e9-9994-480a-bd1a-c1c68386d538Heath WilderHi All, Monthly Tessitura CRM & DBAs (accidental & intentional) meetup - tomorrow Tues 26th Sept at 4pm AEST. Its a chance to get together for show and tell, chat and occasionally a shoulder to cry on. If you are starting out or long suffering serving Database Administrator, Tessitura Application Manager or Customer Relationship Wrangler (or all three) pop on in. Feel free to invite a colleague. When I went from Ticketing Systems to CRM manager, pretending to write SQL and SSRS reports powered by anxiety alone, & it was support of the network and folks around me that got me through. The amount of code I've stolen and great ideas I've borrowed is immeasurable. We started with our new community at the Walsh Bay Arts Precinct (and adjacent) but we are of course avaliable virtually. The meet up link is meet.google.com/pdb-gypc-oma We are meeting up once a month at 4pm on a Tuesday afternoon for a chat (with the possibility of a drink at the bar after if you are in the neighbourhood). Things like have a desire to get started writing SSRS reports ... or working on one that does something exceptional? maybe want to start learning SQL ... or steal that script for rolling back an accidentally batch printed season of tickets. get a heads up on Tess Merchant Services or v16 onboarding! Over here we've just completed our move to Hosted Services and we're happy to report how we are doing thus far. Really interested to hear how you have been doing and what you've been up to and if you are planning on anything for TLCC Melbourne. As always if you are down Walsh Bay way pop in ... otherwise we'll be online. Heath Wilder (they/them) | Human of Customer Experience (and the data they leave behind) Sydney Theatre Company Gadigal Land Wharf 4/5, 15 Hickson Road Walsh Bay, Sydney NSW 2000 | PO Box 777, Millers Point NSW 2000 P: 02 9250 1772 | E: hwilder@sydneytheatre.com. au ________________________________________________________________________________https://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/33919/australian-chamber-orchestra---comp-offerThu, 14 Sep 2023 09:04:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0da6d5e1-567c-48be-bc38-6db2550da200Mitchell LowreySPECIAL OFFER Complimentary tickets to see Postcards from Italy . WHEN Sat 16 Sep, 7:30pm, Melbourne Recital Centre Fri 22 Sep, 1:30pm, City Recital Hall, Sydney ABOUT The ACO will tour the country in September performing a dazzling program of chamber music celebrating the magic of Italy. Join an intimate ensemble of six ACO musicians when they perform music including Bach’s popular Italian Concerto , Tchaikovsky’s beloved Souvenir de Florence and Sollima’s invigorating Viaggio in Italia . BOOK NOW Use the promo code POSTCARDS via https://www.aco.com.au/whats-on/2023/postcards-from-italy . Limited allocation, 4 tickets per transaction. If you’d like to discover our musician’s opinions on Italy, you can take the quiz on Instagram here . More to be uploaded today and tomorrow! Ciao,https://communitytest.tessitura.com/local_tessitura_user_groups/aunz/f/aunz-forum/33790/uploading-data-with-non-roman-characters/87907Sun, 03 Sep 2023 14:50:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:98e75390-3197-4079-8713-46230ea13a7eHeath WilderIt sounds like you are trying to save unicode characters in a non-unicode field. A lot of data that can be found in our database is done so in strings of various lenth ie: varchar like the first and last names that are stored in T_CUSTOMER. To store extended language values and other unicode data, we'd need to use nvarchar columns to store the unicode range of characters. This changes a bit from SQL Server 19 https://learn.microsoft.com/en-us/sql/relational-databases/collations/collation-and-unicode-support?view=sql-server-2017#Unicode_Defn