https://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/Gathering place for Tessitura members in Arizona.en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/34224/restarting-this-group/89123Tue, 24 Oct 2023 16:21:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:fabd12b7-de32-46c5-bce7-ff0ea143aa89Ignacia ConchasHi Zach! The Phoenix Symphony has migrated to a new ticketing system, and no longer uses Tessitura. BAZ is still with Tessitura. Best, Ignacia.https://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/34224/restarting-this-group/89101Mon, 23 Oct 2023 16:09:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4a561feb-84cb-472f-bb96-99909b8472f2Zach DomreseOnly 5 responses so far! Please let the word out! https://www.surveymonkey.com/r/998GHDChttps://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/34224/restarting-this-group/89015Tue, 17 Oct 2023 18:52:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:781f61d9-0058-4533-ba6b-f0c225678c19Zach DomresePlease feel free to share this within your organization or elsewhere in the AZ Tessitura community.https://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/34224/restarting-this-groupTue, 17 Oct 2023 18:51:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6303547e-f007-42f4-976f-afac81d96e1fZach DomreseHello everyone! I wanted to reach out and see if there is enough interest to warrant future AZ User Group meetings in the near future. These could be in person or virtual. Both Scottsdale Museum of the West and The Phoenix Theatre Company are interested and available for hosting. I would be happy to discuss our recent move to v16 as I imagine that is on the top of everyone's mind. Also happy to get into customizations, extensions, or new functionality. Please find a quick poll here: https://www.surveymonkey.com/r/998GHDChttps://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/25763/virtual-open-space-discussions-opportunities-continue-the-conversations-with-your-peers-from-around-the-globeWed, 08 Jul 2020 00:44:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e641a4aa-5d4c-455c-9548-fa770adb2afeMeredith Woolard (she/her)(This is being posted in multiple Tessitura User Groups - please pardon the duplication.) The Tessitura Community has embraced the Open Space Discussions format at our global and regional conferences (TLCC, TEC and ANZTRUC), at Regional Tessitura User Group Meetings and, most recently, via virtual sessions. These events have presented wonderful opportunities for people to engage in discussions about topics that are important to them - to find others with the same concerns and share solutions. The Tessitura Network is hosting two Virtual Open Space Discussion events on July 16th (July 17th AEST). You are welcome to participate in either (or both!). The first event is timed to invite participation from Europe and the Eastern part of North America. 2:00pm BST (London) (Thursday, 16 July) 9:00am EDT (New York) (Thursday, 16 July) The second event is timed to invite participation from the Western part of North America, New Zealand, and Australia. 4:00pm PDT (Los Angeles) (Thursday, 16 July) 9:00am AEST (Sydney) (Friday, 17 July) I hope to see you on one or both of the calls!https://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/25640/virtual-open-space-discussions-anti-racism-and-the-arts-and-cultural-sector---a-moment-for-response-and-ideasTue, 16 Jun 2020 19:41:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:7f7f32bd-6408-49cb-998b-8685708415afMeredith Woolard (she/her)(This is being posted in multiple Tessitura User Groups - please pardon the duplication.) The world is listening and responding to social injustice across America and the Black Lives Matter movement. How can we, as arts and culture professionals, support the change that needs to happen in our organizations, and in the field? Please join Reynaldi Lindner Lolong and members of the Tessitura Community for virtual Open Space Discussions around “Anti-Racism and the Arts and Cultural Sector: A Moment for Response and Ideas.” Bring your questions and engage in meaningful discussions with your peers. This event is open to anyone in the Tessitura community. This event takes place on Monday, June 22 at 4-5:30pm EDT . Please register in advance .https://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/25545/virtual-open-space-discussions-opportunities-learn-and-share-knowledge-with-your-peers-from-around-the-globeFri, 12 Jun 2020 12:11:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6d0e5457-2b8e-4010-a1d7-15444418dbefFormer Member(This is being posted in multiple Tessitura User Groups - please pardon the duplication.) The Tessitura Community has embraced the Open Space Discussions format at our global and regional conferences (TLCC, TEC and ANZTRUC) and at Regional Tessitura User Group Meetings. These events have presented wonderful opportunities for people to engage in discussions about topics that are important to them - to find others with the same concerns and share solutions. The Tessitura Network is hosting two Virtual Open Space Discussion events on June 18th and 19th. You are welcome to participate in either (or both!). The first event is timed to invite participation from the Western part of North America, New Zealand and Australia. 5:00pm PDT (Los Angeles) (Thursday, 18 June) 10:00am AEST (Sydney)(Friday, 19 June) The second event is timed to invite participation from Europe and the Eastern part of North America. 2:00pm BST (London) (Friday, 19 June) 9:00am EDT (New York) (Friday 19 June) I hope to see you on one or both of the calls!OSDopen spacehttps://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/25520/virtual-az-tug/71895Wed, 10 Jun 2020 17:01:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:396f4716-bf81-4c69-8960-89c9e7a81368Kari Litteer (she/they)Unfortunately, I don't know what the next couple of months look like for me, personally; I'm wrapped up in database changes to our 20-21 season currently and the theatre is furloughing most employees starting June 15th until July 27th, though that could change. I definitely think it's a great idea for those who are willing and able to meet!https://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/25520/virtual-az-tugWed, 10 Jun 2020 16:38:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2b0bcc77-0925-4599-86e4-bb5bdbaabbfdChris KnudsenHey AZTUG! I hope everyone is doing well and your organizations are doing well during this crazy time. I wanted to see where we are with having another meeting. I know that everyone is crazy busy and changes are being made, but I want to at least bring it up. Though i would love to see and meet everyone in person, I am certainly open to a zoom AZTUG meeting. Thanks! ChrisAZTUGhttps://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/25230/tessitura-virtual-networking-opportunityTue, 12 May 2020 00:13:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:3e1ba9a7-db57-4e91-9d28-63badec6e977Former MemberHello Tessiturians, Many of us are missing in-person contact with our Tessitura colleagues from our own organizations, our Regional Tessitura User Groups and from Tessitura member organizations around the world. We miss seeing our like-minded friends and meeting new people. We all look forward when we can be in each other's company again. In the meantime... I invite you to join me for a casual Tessitura Virtual Networking Open House this coming Friday, May 15 th at noon US Eastern Time – where you can catch up with folks, relax and do a bit of Virtual Networking. Don Yhttps://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/c/e/330Fri, 10 Apr 2020 16:30:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:74b2ff2e-cc17-47de-b8da-864af7890011Meredith Woolard (she/her)THIS EVENT HAS BEEN POSTPONED DUE TO COVID-19. Calling all Arizona Tessitura members! Save the date for our next AZTUG meeting! Date : Friday, April 10, 2020 Time : 10:30am-12:00pm Location : The Phoenix Theatre Company RSVP Here Working Agenda: - Tessitura Analytics Presentation by Tessitura Network - Analytics Show and Tell by The Phoenix Theatre Company (including .dash file sharing) - Tessitura Products & Services Overview by Tessitura Network - TLCC2020 Group Discussion We hope to see you there! Note: This event is scheduled for 10:30am-12pm MST. If a different time is appearing for you above, please adjust your timezone setting under your profile: https://community.tessituranetwork.com/user/settingsArizonaArizona Tessitura User GroupScottsdalePhoenixTucsonhttps://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/23186/ballet-arizona-is-hiringWed, 14 Aug 2019 17:14:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a502d923-617b-4174-b038-f2b3de57957eJordan EdwardsHi everyone! Please let me know if you have any box office folks looking for a full time job. I am headed to California for a change of scenery (turns out I'm extremely allergic to Arizona), and my Box Office Coordinator has decided to head back to school. Please see the positions below, and let me know if you have any ideas for me. I'm happy to give you the scoop. :) We are hiring for 3 positions right now, and looking to get them filled asap! Position: Box Office Manager Supervisor: Director of Development and Marketing FLSA Status: Exempt Classification: Full-Time Summary: The Box Office Manager manages the operations of all ticket sales including the implementation and maintenance of customer database. The Box Office Manager works to maximize ticket sales, increase and maintain customer loyalty, perform financial reporting functions and perform all data analysis. The Box Office Manager must be able to think strategically; be proactive and assertive; and manage staff through effective customer service, accurate transactions, strong leadership and clear communications. Responsibilities Include but are Not Limited to: Manages Box Office employees, including seasonal help, while staying within a strict budget both at office and performance venue Works directly with Tessitura to set up all events (single, subscription, parking, and other as requested) and discounts Creatively assesses BAZ ticketing needs with a focus on accurate reporting of patron data; recommends, selects, and helps locate appropriate solutions based on customer needs and desires Produces accurate daily sales reports and reconciles with Finance Oversees all aspects of ticketing including subscription, single ticket and group sales, complimentary tickets, gift certificates, third party resale, etc. Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Establishes ticketing and event control procedures to minimize risk to the organization Runs the box office with a high degree of customer service orientation so as to maintain excellent public relations with patrons. Essential Skills and Experience: High school diploma or equivalent is required; Bachelor’s degree preferred 3-5 years related experience in database management, preferably Tessitura 3 + years of Box office/ticketing managerial experience Proven record of outstanding customer service Excellent speech clarity and active listening skills Competency in the use of Microsoft Excel, Word, and Outlook Willingness to work irregular and flexible hours is required Experience with demand pricing, social media marketing and promotions is preferred Bilingual (English/Spanish) is a plus Reporting to this Position: Box Office Assistant(s), Box Office Coordinator Position: Box Office Coordinator Supervisor: Marketing Operations Manager FLSA Status: Non-Exempt Classification: Full-Time Summary: The Box Office Coordinator assists with the day to day operations of the box office, including ticket sales, customer relationship management, financial reporting functions, and recognizing and pursuing opportunities to develop and maintain group business. The Box Office Coordinator must be able to think strategically; be proactive and assertive; and assist seasonal staff by demonstrating effective customer service, accurate sales transactions, strong leadership and clear communications. This role requires a strong attention to detail, organizational skills, and an acute understanding of managing customer and donor relationships. This person works closely with the Box Office Manager, Development Operations Manager, Marketing Assistant, and our Education and Community Engagement Manager. Responsibilities Include but are Not Limited to: Assists in setting up and maintaining events, subscription packages, and discounts in Tessitura Creates and runs customer lists and extractions from Tessitura Process day to day fiscal reporting, assist with production reconciliation reporting, and monthly reports which track call monitoring, promotions, and revenue/ticket sales Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Processes subscription ticket orders, single ticket orders, group sales, and comp tickets while adhering to company ticket policies Recommends, selects, and helps locate appropriate solutions based on customer needs and desires Assists in identifying and pursuing new opportunities for group sales. Assists in maintaining existing group sales by fostering relationships (via phone calls, direct mail, e-mail, and face-to-face contact). Provides service to all patrons in a manner consistent with the service standard of the organization. Works with Marketing staff members to ensure that brochures, mailings, and special events positively influence sales Acts as manager on duty in absence of the Marketing Operations Manager for all ticketing related matters Other duties as assigned Essential Skills and Experience: High school diploma or equivalent; college degree preferred, but not required 2 years related experience in ticketing, preferably with Tessitura 1 or more years of experience in sales, preferably groups, out-bound calls, and telemarketing Demonstrated computer skills, including proficiency with Excel, Outlook, and Word Excellent written and verbal communication skills a must Excellent speech clarity and active listening skills, especially in stressful situations Ability and willingness to work irregular and flexible hours is required Ability to multi-task and work on deadline Bilingual (English and Spanish) is preferred Box Office Representatives Part Time Description: Box Office Representatives (PT) provide telephone and in-person sales of individual tickets and subscription packages, as well as customer service to support professional and student performances for Ballet Arizona. Representatives will work at the main box office location near downtown Phoenix during regular business hours, and will also provide in-person ticket sales support at the box office at Symphony Hall, the Orpheum Theatre, the Dorrance Theatre, and the Desert Botanical Gardens on the evenings and weekends of performances. Essential Duties: Receive and process phone, walk-up and mail ticket sales orders from the public Give detailed information about performances to provide the best possible customer experience Maintain a high-level of service and helpfulness when serving patrons and internal staff Stay current on event information Work both independently and in a team environment Make outbound calls for group sales, subscriptions, and other promotions occurring. Qualifications: This person must possess strong customer service and sales ability, communication and organizational skills, as well as attention to detail and good judgment. Must be comfortable dealing with the public by phone and in person. Candidate must have demonstrated computer skills, including Microsoft Office. A friendly personality and flexible schedule are necessary. Experience selling tickets a plus. Knowledge of ballet or the performing arts is helpful. How to Apply: Qualified candidates should email their resume and cover letter to HR@balletaz.orghttps://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/c/e/55Thu, 06 Sep 2018 16:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:eefe6949-b6e5-408f-98c1-e1e0ad25a65dMeredith Woolard (she/her)Join us for the next AZTUG meeting at 10am on September 6th at Phoenix Theatre. Please RSVP here if you plan to attend. See you there!ArizonaPhoenix TheatreAZTUGArizona TUGhttps://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/20442/don-t-miss-the-open-space-discussions-tlcc2018Tue, 29 May 2018 18:21:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:893539e2-fa8f-4da1-9cd3-760b4a8dacddJennifer DobrowolskiHello AZTUG! My name is Jennifer, I'm on the planning committee for Open Spaces at this year's TLCC2018. Please consider attending one or more of these sessions - they made a huge difference to me last year and I gained personal insight I didn't get at the regular sessions. TLCC is fast approaching and we’re looking forward to seeing those of you attending TLCC2018 in a few weeks! "There's so much to do at the Conference so as you plan your conference experience, we want to take this opportunity to invite you be a part of Open Space Discussions ." Open Space is a wonderful opportunity for us to bring questions forward and dig deep into discovery with the community. This is our chance to explore those topics that are most-relevant and important to us. What’s that one topic that you’re most interested in diving into with colleagues from around the Network? Write that down and bring it with you to Open Space. Don’t have a topic in mind? Just bring your experience as an arts & cultural professional – your colleagues will have plenty of conversation starters you can join in on. The Open Space Opening Circle on Sunday is when it all begins and the discussions continue throughout the week. Here’s a look at the full schedule for Open Space: Sunday 15 July 6:00PM Opening Circle: Setting the Agenda Monday 16 July 1:30PM, 2:30PM, 3:30PM Discussion Sessions Tuesday 17 July 1:30PM, 2:30PM, 3:30PM Discussion Sessions Wednesday 18 July 10.45AM, 12:15PM, 1:30PM Discussion Sessions Thursday 19 July 9:00AM Discussion Session 10:45AM Closing Circle Watch our video on Open Space Discussions or check out the Convener Basics resource to learn more. Hope to see you there! Jennifer Dobrowolski (NWATUG/Walton Arts Center) and all of the Open Space Planning TeamTLCC2018AZTUGopen spacehttps://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/19343/arizona-tessitura-user-group-meeting---december-7-2017Tue, 31 Oct 2017 18:51:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:dd848907-8194-4ce3-9cc1-f74b6e208999Meredith Woolard (she/her)Save the date and join us for our next AZTUG meeting! Agenda and details coming soon. Date: Thursday, December 7, 2017 Time: 9:00 AM Location: Ballet Arizona RSVP Here: http://www.surveygizmo.com/s3/3945852/AZTUG-Meeting-December-7-2017AZTUGhttps://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/c/4Tue, 10 Oct 2017 15:12:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:dc768785-66bc-41f9-8e32-5e67169ec1b8Meredith Woolard (she/her)https://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/19144/site-maintenance-october-9-10Tue, 03 Oct 2017 17:05:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:799e7a12-515c-4eb6-8fbb-7adfe57ae096Bobbi KayHey Arizona users! On October 9 and 10, we will be conducting significant upgrades to TessituraNetwork.com . Beginning Monday, October 9 at 8am CDT (US), forums and groups will be unavailable. We anticipate that access to forums and groups will resume after 1pm CDT (US) on Tuesday, October 10. Please check the website for further updates.https://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/18523/tlcc2017-open-space-discussionsFri, 16 Jun 2017 13:11:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c561e5a3-3553-43c8-81b5-a380ac63b137Former MemberHey AZTUG! Looking forward to seeing those of you attending TLCC2017 in a few weeks! As you plan your conference experience, I want to invite you be a part of Open Space Discussions . Open Space is a wonderful opportunity for us to bring questions forward and dig deep into discovery with the community. This is our chance to explore those topics that are most-relevant and important to us. What’s that one topic that you’re most interested in diving into with colleagues from around the Network? Write that down and bring it with you to Open Space. Don’t have a topic in mind? Just bring your experience as an arts & cultural professional – your colleagues will have plenty of conversation starters you can join in on. The Open Space Opening Circle on Monday is when it all begins and the discussions continue throughout the week. Here’s a look at the full schedule for Open Space: Monday 8/14 9AM Opening Circle: Setting the Agenda 1:30PM Discussion Session Tuesday 8/15 9AM, 10:45AM, 1:30PM Discussion Sessions Wednesday 8/16 10:45AM, 1:30PM, 3:15PM Discussion Sessions Thursday 8/17 9AM Discussion Session 10:45AM Closing Circle Hope to see you there!https://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/18497/location-neededWed, 14 Jun 2017 16:30:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:67abdd1a-8961-472a-a4a9-c087314d3f67Jennifer DulikHi everyone, As a reminder, our next meeting is Thursday, June 22nd at 9am. Content includes a presentation of elevated events by Michelle Usadel and promo codes & pricing rules by Jason Song; followed by breakout sessions by department. We are still in need of a venue, so if your organization is able to accomodate please let Beth Renfro and David Wheeler of the venue committee know. See you soon! Jenniferhttps://communitytest.tessitura.com/local_tessitura_user_groups/arizona_tessitura_users/f/arizona_tessitura_users-forum/18174/aztug-meeting-in-june/55071Wed, 10 May 2017 18:43:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:5f6df471-e07d-48c4-a410-c3903a6620b6Jennifer DulikGood afternoon everyone! Just a quick update, the poll has been closed and the next meeting will take place on Thursday, June 22nd at 9am. More details to follow!