Why do community event times look wrong?

If event times in the community don't look right — or the time doesn't match what you expected when you download an event to your calendar — there are two likely causes. The most common is that your time zone setting needs to be updated. The other is that event times can appear differently in different parts of the page, which can be confusing even once your setting is correct.

Step 1: Set your time zone

By default, the community displays event times in UTC (Coordinated Universal Time). Setting your time zone tells the community to display all times in your local time instead.

1. Hover over your name in the top-right corner of any page.
2. Select Settings from the dropdown.
3. Select the Options tab.
4. Find the Time Zone field and select your local time zone from the list.
5. Save your changes.

Once saved, event times across the community will display in your local time — including in event listings and calendar downloads.

Step 2: Understanding how event times are displayed

Once your time zone is set, you may notice that the When section of an event shows multiple times. This is normal and expected!

The community automatically displays the event time in two time zones: the time zone of the person who created the event, and your own time zone. If you are in a different time zone from the event organizer, you will see both times listed so you can confirm the time in your local time zone.

For example, if you are in Central time and an event is created by someone in Eastern Time, it will show:

• 9 Jun 2026 11:00 AM to 12:00 PM Eastern Time (US & Canada)
• 9 Jun 2026 10:00 AM to 11:00 AM Central Time (US & Canada)

In this case, the first line is the organizer's time zone (Eastern), and the second is the time that applies to you; the one labeled with your time zone.

Tip: If you are unsure which line applies to you, check the label next to the time — it will name the time zone explicitly. Your time zone will match whatever you set in Settings > Options.

You can also select the Download to Calendar button on any event page to add the event directly to your calendar. The downloaded invite will reflect the correct time for your time zone, so it is a reliable way to make sure the event lands in your calendar at the right time.

A note on event titles

Some event titles include a time written out manually by the organizer — for example, 11am EDT / 4pm GMT. This is separate from the When section and does not update automatically based on your settings. If the time in the title and the time in the When section differ, always rely on the When section for the accurate, system-converted time for your location.

Still seeing the wrong time?

If you have set your time zone and event times still look off, try the following:

• Make sure you saved your changes after selecting your time zone — go back to Settings > Options to confirm.
• Refresh the page and check the When section of the event again.
• Check that the time zone you selected matches your current location. If you have travelled recently or work across time zones, it may need updating.
• Remember that the time in the event title is set manually and may not reflect your local time — always use the When section as your reference.

If the time still doesn't look right, reach out to the Community team at community@tessituranetwork.com and we will help you sort it out.